Linguist’s Software is
committed to serving our customers. If you feel the product you have
purchased is not satisfactory or is not performing to your expectations,
please call or e-mail our technical support office (425-775-1130 or
firstname.lastname@example.org) or telephone, fax, or e-mail our sales
office to discuss your situation. We would appreciate the opportunity to
make the product perform to your expectations. If you are not satisfied with
the results, you may return the product under the conditions that follow.
Linguist’s Software offers a
money back guarantee for the purchase price only (shipping and handling
charges will not be refunded) of all Linguist’s Software-manufactured
products purchased directly from Linguist’s Software that have not been used
to fulfill a project or task (we are not a software lending library) and
that are received back by Linguist’s Software within 30 days of the invoice
date, as long as all disks, documentation and packaging are returned. No RMA
number is required. Simply return the product with a copy of the invoice
inside and the invoice number clearly written on the outside of the package.
Please include a note explaining your reason for returning the product.
Non-Linguist’s Software products (products not manufactured by Linguist’s
Software, but resold by us) are non-refundable and non-returnable. Examples
of non-Linguist’s Software products that are non-refundable and
non-returnable are all localized versions of Microsoft Windows (such
as Arabic Windows) and Microsoft Word (such as Arabic Word), TwinBridge Partner,
Nisus Writer, and all
other products not manufactured by Linguist’s Software.
Linguist’s Software products
purchased from resellers (and not directly from Linguist’s Software) may be
returned by the reseller (not the end user) to Linguist’s Software within
thirty (30) days of purchase from Linguist’s Software, and Linguist’s
Software will credit the reseller’s account, exchange the product for an
equal-priced unopened product, or refund the reseller’s purchase price, less
shipping. Resellers must pay shipping in these cases and return the Blue
Registration Card and a signed statement by the customer that he/she has not
kept any copies of the software. If the customer has already mailed the
Registration Card to us, the reseller must also inform us of the customer’s
name and address.
Occasionally, customers may
be better served with a different Linguist’s Software-manufactured product
than the Linguist’s Software-manufactured product originally purchased. In
these situations, within thirty (30) days of purchase, customers may contact
Linguist’s Software directly, with proof of purchase, for an exchange of the
product(s), paying only the difference in retail cost of the products (if
the new product[s] is [are] more expensive) and shipping charges.
Resellers wishing to
exchange products held in stock greater than thirty (30) days for current
versions of the same product may do so by returning the unopened product
with a US$ 15.00 per product restocking fee. Resellers must pay shipping in
an Adobe® Acrobat® PDF version of this policy.