This page was last updated
May 26, 2005
Linguist's Software Macintosh products include detailed support documentation
for technical problems. The following FAQ items direct users to the
appropriate documentation for solutions. If you do not find your problem
addressed here please contact us for support.
Mac OS X 10.4 (Tiger) tells me my
fonts are corrupted. Due to an incompatibility between Microsoft
Word 2004 and Mac OS 10.4.x (Tiger), Word 2004 will sometimes give error
messages that fonts are corrupted and need to be removed from the
system. This happens when Word is opening, and if the user clicks on the
OK button, the font is not added to Word¹s font menu. Microsoft has
offered these two solutions:
Do a "Safe Boot" of your Macintosh:
a. Start your Mac while you hold the shift key down.
This is called doing a "safe boot." Hold the shift key down until you
see the Apple logo on screen. This kind of restart takes a little longer
than a regular restart. You will notice when the Log On window comes up
that it says you are making a "safe boot."
b. Open MS Word. (Your font menu will probably
contain only system fonts.)
c. Quit Word and restart your Mac normally (without
holding down the shift key).
d. When you open Word you should not get the error
messages that fonts are corrupted. If the error messages continue, try solution 2.
Remove duplicate fonts from your system:
a. Look at all of your font folders to see if there
are duplicate fonts installed on your computer. The folders to inspect
Hard Drive | Library | Fonts
Hard Drive | Users | (User Name) | Library | Fonts
Hard Drive | System Folder (not System) | Fonts (This is the Classic
System fonts folder.)
b. Remove any duplicate fonts. Leave the fonts you
want to use in Classic System programs in the Classic System fonts
folder. Otherwise, either of the other two folders will work for OS X.
c. Restart your Mac.
d. Open MS Word.
This problem is not caused by Linguist's Software fonts.
If you have tried both of these solutions, and Word still says you have
corrupted fonts installed, please contact Microsoft technical support for
Will your products work in Macintosh OS X? Yes,
with some restrictions. The fonts themselves will install into OS X and
work with OS X applications. However, many of the products also include
keyboard resources or scripts (AsiaScript, EuroScript, and InduScript).
Keyboard resources will install into OS X 10.2, but not into earlier
versions of OS X (10.0 or 10.1). Scripts (for those products that include
them) will not install into or work in OS X. For these products we
recommend booting into OS 9 to install both the fonts and the scripts. Then when you need to create text with one of these
products simply launch a Classic environment application (such as
SimpleText), turn on the script, and type your
text. You then can easily copy this text to the Macintosh clipboard and
paste it into your OS X application. See detailed
instructions for installing fonts and keyboards into OS X.
We have Macintosh files created with the
CyrillicNuTranslit font, which is no longer available. How can we update
these files with current fonts? How can we then move these files to
Windows? Purchase our LaserCyrillic
Font Converter for the Macintosh ($39.95). The original Macintosh files
must then be saved in text-only format and converted using the
LaserCyrillic Font Converter. You can convert them to our TransCyrillic
font arrangement or our Cyrillic II font arrangement,
depending on your needs. Highlight the resulting files and format them in
the appropriate Macintosh font. (Note that the Times-style of the
TransCyrillic and Cyrillic II fonts matches the style of
CyrillicNuTranslit.) It is then possible to move the files to Windows if
desired. If you have converted the files to the TransCyrillic arrangement,
follow the instructions in the TransCyrillic manual to move the files to
Windows, where you will need to have the Windows version of the
TransCyrillic font installed. If you convert the file to the Cyrillic II
arrangement, you must then also purchase the CrossPlatform
Converter (which runs on the Macintosh). Run the saved files through
the CrossPlatform Converter to prepare them to be read in Windows. You may
then transfer the files to Windows, following instructions in the
CrossPlatform Converter User's Manual. You must have the Cyrillic II for
Windows font (or another code page 1251 font) installed on Windows. The
LaserCyrillic Font Converter is not advertised on our web site, but is
listed on the Order Form in the Macintosh
My Macintosh freezes when I try to print from
Internet Explorer 5.0 while EuroScript (or InduScript or AsiaScript) is
installed. EuroScript, InduScript and AsiaScript allow users to set
Command-5, -6, -7, -8, and -9 as hotkeys. The Command-5 and Command-8
keystrokes are used in the printing process of Microsoft Internet Explorer
5.0 (IE). Printing from IE while either of these keystrokes (Command-5 or
-8) is being used in EuroScript, InduScript and AsiaScript causes IE to
lock up. Consequently, these commands cannot be used for the activation of
EuroScript, InduScript and AsiaScript scripts. Use only command-6, 7, or 9
for activating these scripts. To refresh your EuroScript, InduScript and
AsiaScript Control so you can assign your scripts to command-6, 7, or 9,
do the following:
1. Drag the EuroScript, InduScript or AsiaScript extension from your
extension folder to the trash and empty the trash.
2. Drag the Control & Scripts folder from your hard drive to the trash
and empty the trash.
3. Restart your Mac.
4. Run the EuroScript, InduScript or AsiaScript Installer.
5. Copy the Control & Scripts folder onto your hard drive.
6. Using the EuroScript, InduScript or AsiaScript Control, assign scripts
to command-6, 7, or 9. (When you open the EuroScript, InduScript or
AsiaScript Control, it should have no scripts assigned to the commands. If
there still is a script assigned to Command-5 or Command-8 you must repeat
the above process.)
You can then use EuroScript, InduScript or AsiaScript while you are
using (printing from) Internet Explorer 5.0. The scripts can be either on
or off without affecting the printing process.
Do you have software to search the PHI (Packard
Humanities Institute) CD-ROMs (Latin Texts and Bible versions)? We can
help you with the Latin texts. We do not have software which will search
the PHI Latin text directly, but you could use our AnyText
Search Engine to do the job by first copying the text you wish to
search to your hard drive, indexing it with AnyText, and then searching it
using AnyText. The AnyText Search Engine will not help you search
non-Latin texts in the PHI CDs.
I own the TLG Engine. Do I need to upgrade it for
use with the new TLG_E CD-ROM? You do not need to upgrade the TLG Engine to
work with the TLG_E CD-ROM, but you may want to anyway because of changes
recently made to the product. The TLG Engine product and documentation has been
updated to permit access to all the contents of the newly-released TLG_E CD-ROM.
The manual now contains a complete list of all new files on the E disk added
since the C disk. The product also now includes the Transcribe program and a
Transcribe pattern for converting files formatted in the old SuperGreek font to
the new fonts in LaserGreek and LaserGreek
II, for those who have purchased those scalable fonts. (Note, however, that
no Greek letters or overstrike accents, breathing marks or diereses have
changed.) The manual also includes specific instructions for converting
Microsoft Word files which contain any of the less common Greek symbols that
have changed positions from the original SuperGreek layout to the current
LaserGreek and LaserGreek II format.
Do your Macintosh fonts work with Mac OS9? Yes, with one exception.
Each product page names the system requirements for that product. All of our
products work with System 6.07 and later, including OS9, except LaserPersian
6.0.7, which only works with System 6.0.7. The following products have different
installers depending on whether you use System 6 or Systems 7.1-9: Cyrillic II,
EuroSlavic, LaserANSEL, LaserCherokee, Modern Greek, Modern Greek II,
LaserIñupiaq, LaserKurdish, LaserLaotian, LaserPashto, LaserSindhi,
LaserTibetan, LaserTransliterator, LaserTurkish, LaserTürkmen, LaserVietnamese,
Old Slavonic, Optina Slavonic, and TransCyrillic. These normally ship with the
installer that works on all systems since 7.1. If you need an installer that
works on an earlier system, when ordering these products be sure to specify the
Operating System you are using.
I purchased an Apple Language Kit from you in the past (Arabic, Chinese,
Hebrew, Japanese or Korean). Will it work in Macintosh OS9, or do I need an
upgrade? If the Language Kit you now have does not work in System 9, you can
find the current version of all of the Apple Language Kits on the System 9 CD.
When attempting to build an index in AnyText, the message
"No such menu item" appears.
Use the version of HyperCard Player which came with AnyText. AnyText will not function properly with other versions of HyperCard or
Option-i,E (ASCII character 230) does not produce a character on screen in Microsoft Word
98. In Word 98, when you type option-i,E, nothing is produced on screen, but the character
will correctly print. To get the character to show on screen, in Word 98 go to Tools |
Preferences | View. In the section called Non-Printable Characters, remove the check
before Spaces. Save the change.
Frequently Asked Questions of a General nature
Frequently Asked Questions
about our Windows products
Complete List of Frequently Asked Questions