Linguist's Software Macintosh products include detailed support documentation for technical problems. The following FAQ items direct users to the appropriate documentation for solutions. If you do not find your problem addressed here please contact us for support.

Mac OS X 10.4 (Tiger) tells me my fonts are corrupted. Due to an incompatibility between Microsoft Word 2004 and Mac OS 10.4.x (Tiger), Word 2004 will sometimes give error messages that fonts are corrupted and need to be removed from the system. This happens when Word is opening, and if the user clicks on the OK button, the font is not added to Word¹s font menu. Microsoft has offered these two solutions:

1. Do a "Safe Boot" of your Macintosh:
   a. Start your Mac while you hold the shift key down. This is called doing a "safe boot." Hold the shift key down until you see the Apple logo on screen. This kind of restart takes a little longer than a regular restart. You will notice when the Log On window comes up that it says you are making a "safe boot."
   b. Open MS Word. (Your font menu will probably contain only system fonts.)
   c. Quit Word and restart your Mac normally (without holding down the shift key).
   d. When you open Word you should not get the error messages that fonts are corrupted. If the error messages continue, try solution 2.
   

2. Remove duplicate fonts from your system:
   a. Look at all of your font folders to see if there are duplicate fonts installed on your computer. The folders to inspect are:
   Hard Drive | Library | Fonts
   Hard Drive | Users | (User Name) | Library | Fonts
   Hard Drive | System Folder (not System) | Fonts (This is the Classic System fonts folder.)
   b. Remove any duplicate fonts. Leave the fonts you want to use in Classic System programs in the Classic System fonts folder. Otherwise, either of the other two folders will work for OS X.
   c. Restart your Mac.
   d. Open MS Word.

This problem is not caused by Linguist's Software fonts. If you have tried both of these solutions, and Word still says you have corrupted fonts installed, please contact Microsoft technical support for help.

Will your products work in Macintosh OS X? Yes, with some restrictions. The fonts themselves will install into OS X and work with OS X applications. However, many of the products also include keyboard resources or scripts (AsiaScript, EuroScript, and InduScript). Keyboard resources will install into OS X 10.2, but not into earlier versions of OS X (10.0 or 10.1). Scripts (for those products that include them) will not install into or work in OS X. For these products we recommend booting into OS 9 to install both the fonts and the scripts. Then when you need to create text with one of these products simply launch a Classic environment application (such as SimpleText), turn on the script, and type your text. You then can easily copy this text to the Macintosh clipboard and paste it into your OS X application. See detailed instructions for installing fonts and keyboards into OS X.

We have Macintosh files created with the CyrillicNuTranslit font, which is no longer available. How can we update these files with current fonts? How can we then move these files to Windows? Purchase our LaserCyrillic Font Converter for the Macintosh ($39.95). The original Macintosh files must then be saved in text-only format and converted using the LaserCyrillic Font Converter. You can convert them to our TransCyrillic font arrangement or our Cyrillic II font arrangement, depending on your needs. Highlight the resulting files and format them in the appropriate Macintosh font. (Note that the Times-style of the TransCyrillic and Cyrillic II fonts matches the style of CyrillicNuTranslit.) It is then possible to move the files to Windows if desired. If you have converted the files to the TransCyrillic arrangement, follow the instructions in the TransCyrillic manual to move the files to Windows, where you will need to have the Windows version of the TransCyrillic font installed. If you convert the file to the Cyrillic II arrangement, you must then also purchase the CrossPlatform Converter (which runs on the Macintosh). Run the saved files through the CrossPlatform Converter to prepare them to be read in Windows. You may then transfer the files to Windows, following instructions in the CrossPlatform Converter User's Manual. You must have the Cyrillic II for Windows font (or another code page 1251 font) installed on Windows. The LaserCyrillic Font Converter is not advertised on our web site, but is listed on the Order Form in the Macintosh section.

My Macintosh freezes when I try to print from Internet Explorer 5.0 while EuroScript (or InduScript or AsiaScript) is installed. EuroScript, InduScript and AsiaScript allow users to set Command-5, -6, -7, -8, and -9 as hotkeys. The Command-5 and Command-8 keystrokes are used in the printing process of Microsoft Internet Explorer 5.0 (IE). Printing from IE while either of these keystrokes (Command-5 or -8) is being used in EuroScript, InduScript and AsiaScript causes IE to lock up. Consequently, these commands cannot be used for the activation of EuroScript, InduScript and AsiaScript scripts. Use only command-6, 7, or 9 for activating these scripts. To refresh your EuroScript, InduScript and AsiaScript Control so you can assign your scripts to command-6, 7, or 9, do the following:

1. Drag the EuroScript, InduScript or AsiaScript extension from your extension folder to the trash and empty the trash.
2. Drag the Control & Scripts folder from your hard drive to the trash and empty the trash.
3. Restart your Mac.
4. Run the EuroScript, InduScript or AsiaScript Installer.
5. Copy the Control & Scripts folder onto your hard drive.
6. Using the EuroScript, InduScript or AsiaScript Control, assign scripts to command-6, 7, or 9. (When you open the EuroScript, InduScript or AsiaScript Control, it should have no scripts assigned to the commands. If there still is a script assigned to Command-5 or Command-8 you must repeat the above process.)

You can then use EuroScript, InduScript or AsiaScript while you are using (printing from) Internet Explorer 5.0. The scripts can be either on or off without affecting the printing process.

Do you have software to search the PHI (Packard Humanities Institute) CD-ROMs (Latin Texts and Bible versions)? We can help you with the Latin texts. We do not have software which will search the PHI Latin text directly, but you could use our AnyText Search Engine to do the job by first copying the text you wish to search to your hard drive, indexing it with AnyText, and then searching it using AnyText. The AnyText Search Engine will not help you search non-Latin texts in the PHI CDs.

I own the TLG Engine. Do I need to upgrade it for use with the new TLG_E CD-ROM? You do not need to upgrade the TLG Engine to work with the TLG_E CD-ROM, but you may want to anyway because of changes recently made to the product. The TLG Engine product and documentation has been updated to permit access to all the contents of the newly-released TLG_E CD-ROM. The manual now contains a complete list of all new files on the E disk added since the C disk. The product also now includes the Transcribe program and a Transcribe pattern for converting files formatted in the old SuperGreek font to the new fonts in LaserGreek and LaserGreek II, for those who have purchased those scalable fonts. (Note, however, that no Greek letters or overstrike accents, breathing marks or diereses have changed.) The manual also includes specific instructions for converting Microsoft Word files which contain any of the less common Greek symbols that have changed positions from the original SuperGreek layout to the current LaserGreek and LaserGreek II format.

Do your Macintosh fonts work with Mac OS9? Yes, with one exception. Each product page names the system requirements for that product. All of our products work with System 6.07 and later, including OS9, except LaserPersian 6.0.7, which only works with System 6.0.7. The following products have different installers depending on whether you use System 6 or Systems 7.1-9: Cyrillic II, EuroSlavic, LaserANSEL, LaserCherokee, Modern Greek, Modern Greek II, LaserIñupiaq, LaserKurdish, LaserLaotian, LaserPashto, LaserSindhi, LaserTibetan, LaserTransliterator, LaserTurkish, LaserTürkmen, LaserVietnamese, Old Slavonic, Optina Slavonic, and TransCyrillic. These normally ship with the installer that works on all systems since 7.1. If you need an installer that works on an earlier system, when ordering these products be sure to specify the Operating System you are using.

I purchased an Apple Language Kit from you in the past (Arabic, Chinese, Hebrew, Japanese or Korean). Will it work in Macintosh OS9, or do I need an upgrade? If the Language Kit you now have does not work in System 9, you can find the current version of all of the Apple Language Kits on the System 9 CD.

When attempting to build an index in AnyText, the message "No such menu item" appears.
Use the version of HyperCard Player which came with AnyText. AnyText will not function properly with other versions of HyperCard or HyperCard player.

Typing Option-i,E (ASCII character 230) does not produce a character on screen in Microsoft Word 98. In Word 98, when you type option-i,E, nothing is produced on screen, but the character will correctly print. To get the character to show on screen, in Word 98 go to Tools | Preferences | View. In the section called Non-Printable Characters, remove the check before Spaces. Save the change.

Frequently Asked Questions of a General nature

 Frequently Asked Questions about our Windows products

Complete List of Frequently Asked Questions